Providing solutions for industry since 1983 905-453-4220
Runnalls Industries Inc. (hereinafter “Runnalls Industries”) knows that maintining your privacy is important. We value our relationship with you and we appreciate the trust you show in providing information to us. Explaining how we collect, use and protect customer information is, therefore, important to us.
RUNNALLS INDUSTRIES DOES NOT PUBLISH CONTENT THAT IS TARGETED TO CHILDREN.
If you are under age 13, please do not attempt to use this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.
Runnalls Industries Inc.
11275 Cardiff Bl.
Mississauga, ON Canada L5S 1R1
Information Collected and “Cookies”
When you visit our Site, we automatically receive and store any information you enter on our Web Site. For example, you provide information when you: browse our Site; provide information in your account; communicate with us by phone or e-mail; complete a contact form, credit application or questionnaire; or any other way. As a result of those actions, you might supply us with such information as your: name, address, e-mail address, phone numbers, financial information (such as credit card or similar payment information; or banking information on a credit application), shipping information, billing information (and other information you provide to purchase or ship an item), correspondence through the Site, and correspondence sent to us by other means. We use this information to market products to you on the Site and through e-mail, do internal research on your interests, and to help us better understand and serve you.
Whenever you interact with us and our Site, we collect, store, and analyze some data about your visit. We automatically track certain information about your activities on our Site. These may include: browser type and version, operating system and platform, statistics on page views, traffic to and from the Site, ad data, standard web log information. We use this information to market products to you on the Site and through e-mail, do internal research on your interests, and to help us better understand and serve you. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
When you complete a form on our Web Site, the information is transmitted to Runnalls Industries and stored. This information will be used to respond to your inquiries. With your permission, we will continue to communicate with you via e-mail, telephone or postal mail. That communication will continue until you ask us to stop or according the limitations outlined in Canadian anti-spam legislation.
When you purchase products from us you are required to provide us with your email address. We use your email address to keep you updated on the status of your order. We use this to send you your order confirmation, tracking numbers and other pertinent information about your order. Based on your preferences, We may also use your e-mail address to send you your invoice(s). You may also receive product updates, recommendations, special announcements from Runnalls Industries. You can always stop these emails by clicking on the unsubscribe link found on every email we send you or by emailing us privacy -at- runnalls -dot- com. We respect your privacy and will never rent or sell your e-mail address to external marketing companies.
We might also receive information about you from other sources and add it to our account information. Examples of these include: updated delivery and address information from our carriers or other third parties (which we use to correct our records and deliver your next purchase or communication more easily); page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information including paid listings. Supplemental information received from third parties may also include credit history information from credit bureaus and third-party credit card fraud detection services, which we use to help prevent and detect fraud. Also, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions to help verify your information.
Use of Information
To carry out certain business functions, such as order fulfillment or e-mail delivery, we may hire other companies to perform these functions on our behalf. These companies have access to the information needed to perform their functions, but are required to keep it secure and confidential and not use it for any other purpose than completing their contractual requirements to Runnalls Industries. As a part of the normal process of completing your purchase, Runnalls Industries may provide your personal data to a third party payment processor, depending on your chosen method of payment. Any credit card or similar payment information you submit is used in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is stored for a time on our secure servers to allow the processing of refunds or to respond to customer inquiries.
From time-to-time Runnalls Industries may provide you the opportunity to participate in contests or surveys. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.
Runnalls Industries may use aggregate, non-personally identifying information for purposes that we deem necessary. For instance, we will use this non-identifying and aggregate information to better design our Web Site and use it for marketing and promotional purposes. However, in these instances we do not disclose anything that could be used to identify you. We do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described herein without providing you an opportunity to opt-out of such operations.
Compliance with Law and Fraud Protection
We may collect and disclose any information, including personally identifiable and transactional information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.