Privacy Policy - Runnalls Industries

Runnalls Industries Inc. (hereinafter “Runnalls Industries”) knows that maintaining your privacy is important. We value our relationship with you and we appreciate the trust you show in providing information to us. Explaining how we collect, use and protect customer information is, therefore, important to us.

This privacy policy (“Privacy Policy”) applies to Runnalls Industries operations and this Web site, runnalls.com (the “Site”, “Web Site”, “we”, or “us”). The Policy is designed to tell you how we collect and use personal information (as defined below) so you can make an informed decision about using runnalls.com and communicating with us. Please read this statement before using runnalls.com or submitting any personal information to us. We reserve the right to change the provisions of this Privacy Policy at any time. We will notify you of these changes by posting a revised Privacy Policy on runnalls.com and indicating on the Privacy Policy the date it was last updated. Your use of runnalls.com following the posting of such changes or revised statement shall constitute your consent to any such changes. We encourage you to review our Privacy Policy whenever you visit runnalls.com to determine if any changes have been made and to make sure that you understand how any personal information you provide will be used.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THIS WEB SITE OR CONTACTING US, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY DESCRIBED HEREIN, AND ALL UPDATES THERETO AND ALL ADDITIONAL TERMS, GUIDELINES AND DISCLOSURES INCORPORATED BY REFERENCE. YOU ACCEPT THIS PRIVACY POLICY BY ACTUALLY USING THIS WEB SITE, ITS SERVICES OR COMMUNICATING WITH US. IN THIS CASE, YOU UNDERSTAND AND AGREE THAT RUNNALLS INDUSTRIES WILL TREAT YOUR USE OF THE WEB SITE AS ACCEPTANCE OF THIS PRIVACY POLICY, FROM THAT POINT ONWARDS.

RUNNALLS INDUSTRIES DOES NOT PUBLISH CONTENT THAT IS TARGETED TO CHILDREN.

If you are under age 18, please do not attempt to use this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible.

This Privacy Policy applies to all of the software, apps, applications, products, services and Web Sites offered by Runnalls Industries or any of its subsidiaries, divisions or affiliated companies.

If you have any questions about this Privacy Policy, please feel free to contact us through our Web Site or write to us at:

Information Collected and “Cookies”

This section of our Privacy Policy applies to all information collected by or submitted to Runnalls Industries. The information that we collect from you helps us continually improve upon your customer service experience. You have the option not to provide certain information; however, withholding information may prevent you from being able to take full advantage of some of our Web Site’s features or receiving proper customer service.

When you visit our Site, we automatically receive and store any information you enter on our Web Site. For example, you provide information when you: browse our Site; provide information in your account; communicate with us by phone or e-mail; complete a contact form, credit application, order form or questionnaire; or any other way. As a result of those actions, you might supply us with such information as your: name, address, e-mail address, phone numbers, financial information (such as credit card or similar payment information; or banking information on a credit application), shipping information, billing information (and other information you provide to purchase or ship an item), correspondence through the Site, and correspondence sent to us by other means. We use this information to market products to you on the Site and through e-mail, do internal research on your interests, and to help us better understand and serve you.

We also store certain types of information when you interact with us on our Site. For example, we use “cookies” and can obtain certain information from your web browser. By transferring these alphanumeric identifiers or “cookies” that your browser creates at our request in an approved and standardized place on your computer, runnalls.com assigns you a unique user code and records information about your activity on our Site. When you visit or return to our Site, we read the cookie to identify you as a previous visitor. The cookie does not retain your billing information, nor does it save any of your personally identifiable information in an explicit fashion. Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Site may not work properly. This privacy statement covers the use of cookies by runnalls.com only and does not cover the use of cookies by any advertisers or partners.

Whenever you interact with us and our Site, we collect, store, and analyze some data about your visit. We automatically track certain information about your activities on our Site. These may include: browser type and version, operating system and platform, statistics on page views, traffic to and from the Site, ad data, standard web log information. We use this information to market products to you on the Site and through e-mail, do internal research on your interests, and to help us better understand and serve you. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

When you complete a form on our Web Site, the information is transmitted to Runnalls Industries and stored. This information will be used to respond to your inquiries. With your permission, we will continue to communicate with you via e-mail, telephone or postal mail. That communication will continue until you ask us to stop or according to the limitations outlined in Canadian anti-spam legislation.

When you purchase products from us you are required to provide us with your email address. We use your email address to keep you updated on the status of your order. We use this to send you your order confirmation, tracking numbers and other pertinent information about your order. Based on your preferences, We may also use your e-mail address to send you your invoice(s). You may also receive product updates, recommendations, special announcements from Runnalls Industries. You can always stop these emails by clicking on the unsubscribe link found on every email we send you or by emailing us [email marketing@runnalls.com]. We respect your privacy and will never rent or sell your e-mail address to external marketing companies.

Any information you provide on behalf of another individual or business you represent, you are the responsible party for obtaining all necessary consents from such person or business to enable us to collect, use and disclose such personal information for the purposes set forth in this Privacy Policy.

We might also receive information about you from other sources and add it to our account information. Examples of these include: updated delivery and address information from our carriers or other third parties (which we use to correct our records and deliver your next purchase or communication more easily); page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information including paid listings. Supplemental information received from third parties may also include credit history information from credit bureaus and third-party credit card fraud detection services, which we use to help prevent and detect fraud. Also, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions to help verify your information.

Co-operative Advertising

Runnalls Industries occasionally enters into co-operative marketing arrangements with independent companies. Under these cooperative marketing arrangements, our Site may display the name and/or brand(s) of the independent company. Personally identifiable information that you supply to us while you are on our Site, whether or not our Site displays a name or brand of another company, will be handled in accordance with this Privacy Policy and will not be shared with the co-operative marketing company unless we otherwise notify you.

Use of Information

To carry out certain business functions, such as order fulfillment or e-mail delivery, we may hire other companies to perform these functions on our behalf. These companies have access to the information needed to perform their functions, but are required to keep it secure and confidential and not use it for any other purpose than completing their contractual requirements to Runnalls Industries. As a part of the normal process of completing your purchase, Runnalls Industries may provide your personal data to a third party payment processor, depending on your chosen method of payment. Any credit card or similar payment information you submit is used in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is stored for a time on our secure servers to allow the processing of refunds or to respond to customer inquiries.

From time-to-time Runnalls Industries may provide you the opportunity to participate in contests or surveys. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.

Runnalls Industries may use aggregate, non-personally identifying information for purposes that we deem necessary. For instance, we will use this non-identifying and aggregate information to better design our Web Site and use it for marketing and promotional purposes. However, in these instances we do not disclose anything that could be used to identify you. We do not use or share the personally identifiable information provided to us online in ways unrelated to the ones described herein without providing you an opportunity to opt-out of such operations.

It is possible that in the future Runnalls Industries or its assets may be acquired by another company. It is also possible that Runnalls Industries may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information may be transferred to the new business entity as one of our assets. In such an event, we will update this Privacy Policy to notify you of such change in ownership or control of your personal information.

Compliance with Law and Fraud Protection

We may collect and disclose any information, including personally identifiable and transactional information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Information Security

We take appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Changes to this Privacy Policy

This Privacy Policy was last modified on August 28 2024.

Please note that this Privacy Policy may change at any time. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. We will post any Privacy Policy changes on this page.